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Hotel Milan  //  Refunds

Refund and Cancellation Policy

Refund and Cancellation Policy

Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.


Cancellation Policy

You acknowledge that your cancellation, or attempted or purported cancellation of an Order shall amount to breach of your unconditional and irrevocable authorization in favor of Hotel Milan Palace (A Unit of Jsons Hotels & Resorts) to place that Order against the Restaurant / Rooms/ Banquets on your behalf (“Authorization Breach"). In the event you commit an Authorization Breach, you shall be liable to pay the liquidated damages of an amount equivalent to the Order Value. You hereby authorize Hotel Milan Palace (A Unit of Jsons Hotels & Resorts)to deduct or collect the amount payable as liquidated damages through such means as Hotel Milan Palace (A Unit of Jsons Hotels & Resorts) may determine in its discretion, including without limitation, by deducting such amount from any payment made towards your next Order. In the event You have provided incorrect particulars, e.g., contact number, delivery address etc., or that You were unresponsive, not reachable or unavailable for fulfilment of the services offered to You, You will not be eligible for any refunds. No replacement / refund / or any other resolution will be provided without permission. Any complaint, with respect to the Order which shall include instances but not be limited to food spillage, foreign object in food, delivery of the wrong order or food and beverages or Products, poor quality, You will be required to share the proof of the same before any resolution can be provided. You shall not be entitled to a refund in case instructions placed along with the Order are not followed in the form and manner You had intended. Instructions are followed by Hotel Milan Palace (A Unit of Jsons Hotels & Resorts) on a best-efforts basis.



Refund Policy
We will try our best to create the suitable design concepts for our clients.
All refunds shall be processed in the same manner as they are received, unless refunds have been provided to You in the form of credits, refund amount will reflect in your account based on respective banks policies.